Who we are
Rocket Retail is an AI POS company dedicated to making restaurant management simpler and more rewarding through smarter automation and innovative solutions.
Privacy Policy
Effective Date: December 12, 2024
Welcome to Rocket Retail (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By using our services, you agree to the practices described in this Policy.
1. Scope of This Policy
This Policy applies to:
- Our website at www.RocketRetail.ai (“Website”).
- Our drive-thru voice automation platform and any related software applications (“Platform”).
- Any other services that link to or reference this Policy.
It does not cover how our business clients (e.g., restaurants) use your information. Please review their privacy policies separately.
2. Information We Collect
2.1 Personal Information
We may collect:
- Contact Information: Name, email, phone.
- Voice Data: Recordings from our drive-thru voice automation system.
- Order Details: Items ordered, preferences, feedback.
- Device Information: IP address, browser type, device IDs.
- Usage Data: Interactions with our Website or Platform.
2.2 Sources of Personal Information
- Directly from You: When you place orders, provide feedback, or contact us.
- Automatically: Via cookies or similar tracking technologies.
- From Clients: Restaurants or other partners using our services.
- From Service Providers: Companies assisting in delivering our services.
3. How We Use Your Information
- Service Provision: To process orders, provide support, and ensure functionality of our drive-thru voice automation.
- Improvements: To refine our speech recognition technology and enhance user experience.
- Compliance: To meet legal obligations and respond to lawful requests.
- Analytics: To understand and improve our services.
- Communications: To respond to inquiries or send you relevant updates (with your consent, where required).
We will not use your personal information for purposes not disclosed without your consent.
4. Sharing Your Information
We may share your information:
- With Our Clients: Restaurants or entities involved in fulfilling your order.
- With Service Providers: Third parties who process data on our behalf (e.g., hosting, analytics).
- Within Our Corporate Group: Affiliates or subsidiaries for internal operations.
- Legal or Regulatory: To comply with laws, regulations, or legal requests.
- Business Transfers: In a merger, acquisition, or asset sale.
We do not sell your personal information.
5. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from them without verifiable parental consent.
- Minors Accompanied by Adults: If a child uses our drive-thru voice service under adult supervision, we consider the adult’s permission as consent to process the child’s information.
- If You Believe We Collected a Child’s Data: Contact us at privacy@rocketretail.ai We will promptly delete such data.
6. Cookies & Similar Technologies
We use cookies, web beacons, and similar technologies for:
- Essential Functions: Logging in, session maintenance.
- Analytics: Understanding site usage, improving our services.
You can manage or disable cookies via your browser settings. Our Website does not respond to “Do Not Track” signals.
7. Data Security
We take reasonable measures to protect personal information from loss, misuse, and unauthorized access. However, no security system is foolproof.
8. Data Retention
We keep personal information only as long as needed for our business or as required by law.
- Voice Recordings: Retained for up to two years to improve our voice automation, then securely deleted or anonymized.
9. International Transfers
Your information may be transferred to and processed in countries outside your own, including the United States and Canada. These jurisdictions may have different data protection laws, but we take steps to ensure an adequate level of protection.
10. Your Rights and Choices
10.1 Access & Correction
You may request access to or correction of your personal information we hold.
10.2 Deletion
Request erasure of personal information, subject to legal or contractual obligations.
10.3 Withdraw Consent
Where consent is required, you may withdraw it at any time.
10.4 Marketing Opt-Out
Unsubscribe from marketing emails by following instructions in the email or contacting us directly.
10.5 California Residents
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to know, delete, and opt out of the sale of personal information. We do not sell your information.
10.6 Canadian Residents
Under PIPEDA, you have rights to access, correct, and challenge our handling of your personal information. You may also withdraw consent at any time and file complaints with the Office of the Privacy Commissioner of Canada.
11. Changes to This Policy
We may update this Policy from time to time. The “Effective Date” at the top reflects the latest revision. Any changes take effect when we post the updated Policy.
12. Compliance and Accountability
We are committed to maintaining the highest standards of data protection and compliance with applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant legislation in jurisdictions where we operate.
- Implied Consent for Drive-Thru Services: By interacting with our drive-thru voice automation system, users consent to the collection, processing, and use of their personal information as outlined in this Privacy Policy. This includes minors under the supervision of an adult, where the adult is deemed to provide consent on the minor’s behalf.
- Data Governance: We maintain robust processes to ensure the secure handling of personal information, including encryption, access controls, and data minimization.
- Audit and Review: We regularly review and update our policies, procedures, and systems to align with the latest regulatory requirements and best practices.
- Breach Notification: In the event of a data breach, we will notify affected parties and relevant authorities as required by law.
For more information on how we comply with legal requirements, or to request additional details, please contact us at privacy@yrocketretail.ai
13. Contact Us
If you have questions or concerns about this Policy or wish to exercise your rights:
- Email: privacy@rocketretail.ai
- Address:
Rocket Retail
555 Derwent Way
Delta, BC, V3M6S9
Canada
Thank you for choosing Rocket Retail. We respect your privacy and strive to protect your personal information.